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Supporting our customers

We support our connected customers through ongoing service, compliance and management throughout the asset lifecycle

ElectraNet engages with a broad spectrum of partners, from our connected customers and new proponents through to contractors, consultants, government departments and industry bodies. We work together to deliver a optimal solution in the most efficient and effective manner possible.

Services for our customers

Consultancies

ElectraNet offers extensive consulting services to support project planning and connection enquiries such as:

  • Assisting customers with assessing transmission needs, route selection, approval, and alterations of plant or equipment
  • Undertaking customer design documentation reviews for proposed facility upgrades
  • Engaging with customers to respond to Requests for Information (RFIs)
  • Maintenance
  • Metering

Relocation of Assets

ElectraNet’s asset base spans approximately 5,949 circuit kilometres throughout South Australia and our assets can be relocated under various circumstances.

We offer consultancy services to assess the feasibility and associated costs of relocating regulated connection assets to accommodate various projects.

Generation and Load Connections Timeline